Refunds & Return Policy

The Victory Standard: Refund & Return Policy

When you send your steel to Victory Bladeworks, you are trusting us with your tools. We take that seriously. If anything you receive falls short of your expectations, we’re here to make it right, plain and simple.

Sharpening Services

An edge leaving our shop ought to bite cleanly and hold up under real work.

  • 7 Days to Test It: Put your steel to work for 7 days. If the edge doesn't perform up to your standards, drop us a line.

  • Making It Right: We’ll bring your blade back to the bench for a complimentary re-sharpen on our tab. If we still can't get the edge where it needs to be, we will gladly refund your sharpening fee in full.

Physical Gear & Goods

If a piece of gear, hardware, or merchandise isn't quite right for your setup, you can return it within 30 days of delivery for a refund.

  • Condition: Items simply need to be in their original, unused condition and packaging.

  • Safe Transport: For everyone’s safety during shipping, please ensure any sharp edges or tools are wrapped securely inside the box before sending them our way.

  • Exclusions: Custom modifications, personalized items, gift cards, clearance gear, and international orders are final sale and cannot be returned or refunded.

How to Start a Return

  1. Drop Us a Line: Email help@victorybladeworks.com with your order number. Reaching out first lets us log your return so the shop team is expecting your package the moment it arrives.

  2. Pack & Ship: Once we approve your request, pack your item securely. For standard returns, you cover the return shipping (we recommend a trackable carrier). If we made a mistake or your item arrived damaged, we’ll email you a prepaid label.

  3. Prompt Refund: As soon as your return arrives at the shop, we’ll inspect it and credit your original payment method (minus shipping fees). Most banks post the funds within 10–14 business days.

Defective or Damaged Items

DEFECTIVE OR DAMAGED ITEMS

If we made a mistake, we’ll take care of it. Period. If your order arrives defective or damaged, we will fix it immediately on our dime.

  • Just take a couple of quick photos of the box and damaged item, and email them to help@victorybladeworks.com within 48 hours of delivery.

  • We’ll issue a replacement or process a full refund right away, shipping is on us both ways.

Order Updates & Delivery Notes

  • Quick Turnaround: We work fast on the bench to get your order shipped out. Once a shipping label is generated, an order cannot be canceled (though physical items can still be returned once they arrive).

  • Delivery Issues: If a package is returned to us due to an address error or failed delivery, we will reach out to help you reship it, or issue a refund minus the carrier's actual shipping fees.

Questions About Your Order?

If you ever have a question about a shipment, an order, or anything else, reach out directly:

Email: help@victorybladeworks.com

Victory Bladeworks Team