Shipping & Delivery

The Victory Standard: Shipping & Delivery Policy

Getting blades safely from your hands to our bench and back again is half the job. We build heavy-duty packaging and partner with reliable carriers to make sure your gear arrives intact and ready to work.

1. How Shipping Works

  • Sharpening Services (The Blade Box): When you order a sharpening service, round-trip shipping is covered at checkout. We first ship a heavy-duty, empty Blade Box with protective sleeves directly to your door. You pack your blades, apply the pre-paid label, and send it to our shop. Once sharpened, we send it back in the same reinforced box.

  • Physical Gear & Goods: Leather, hardware, maintenance kits, and apparel ship directly from our shop to your door via USPS, FEDEX or UPS Ground.

2. Processing & Bench Timelines

We move fast, but we never rush bench craftsmanship.

  • Fulfillment Time: Orders for empty Blade Boxes, hardware, and retail goods are packed and dispatched from our shop within 1–3 business days. Shears and custom items ship in 7-14 business days depending on the complexity of the project.

  • Bench Turnaround: Once your knives physically arrive at our shop, sharpening typically takes 2–3 business days on the bench before heading back home.

  • Out-of-Stock Items: If an item in your order is unexpectedly out of stock, we’ll reach out immediately and let you know when we expect stock to arrive. If you cannot wait we will happily issue a full refund to your original payment method for that piece.

3. Missing Packages (Marked "Delivered")

Carriers occasionally jump the gun and mark a package as "Delivered" while it’s still sitting on the truck for tomorrow's route. If tracking shows your package was delivered but it’s nowhere in sight, here is what to do:

  1. Check Around the Property: Look around porches, side doors, back patios, and near mailboxes.

  2. Ask the Neighbors: A misdelivered box often lands one door down by mistake.

  3. Wait 24 Hours: Carrier tracking systems routinely register a package as delivered a few hours, or even a full day, before it physically hits your doorstep.

  4. Drop Us a Line: If 24 hours pass and your item still hasn't shown up, reach out at help@victorybladeworks.com.

Please report missing packages within 5 business days of the marked delivery date so we can open a carrier trace and help track it down.

4. Damaged in Transit

If the carrier had a rough trip and your box or gear arrives damaged:

  1. Document It: Take quick, clear photos of the outside of the box, the packaging materials, and the damaged gear.

  2. Contact Us: Email the photos and your order number to help@victorybladeworks.com within 48 hours of delivery.

  3. We Fix It: We’ll handle the carrier claim on our end and send out a replacement or issue a full refund immediately, shipping costs are on us both ways.

(If a package arrives visibly crushed and requires a direct signature, feel free to refuse the delivery due to damage).

5. Holiday & Peak Season Deadlines

During the busy end-of-year rush, carrier networks slow down across the country. While we always ship orders in the order they are received, carrier delivery transit times are beyond our control. 

Questions About a Shipment?

If you ever have a question about a package in transit, reach out to the shop team directly:

Email: help@victorybladeworks.com

Victory Bladeworks Team